Step-by-step solutions for common issues and error messages.
14 articles
Follow these steps to resolve login issues and regain access to your account.
What to do when you encounter a Page Not Found error on the platform.
Fix the blank or white screen issue that prevents the platform from loading.
Troubleshoot issues when a specific lesson fails to load on the platform.
Fix the issue when the platform gets stuck on the loading or splash screen.
Understand why your streak may have reset and how to maintain it going forward.
Troubleshoot issues where your XP (experience points) are not being recorded.
Find out why a badge you expected to earn hasn't been unlocked yet.
Troubleshoot issues with the flashcard system, including display and review problems.
Fix issues where the navigation sidebar is missing or not appearing on the platform.
Fix problems with dark mode not working correctly or causing visual glitches.
Adjust font sizes and improve text readability on the platform.
Troubleshoot issues with platform notifications not appearing.
What to do if your account has been locked or suspended.